Privacy policy.

1. Introduction

Hidden Gems Estate Agency ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website ("Website"). Please read this Policy carefully. If you do not agree with the terms of this Policy, please do not use our Website.

2. Information We Collect

2.1 Personal Data: We may collect personally identifiable information ("Personal Data") that you voluntarily provide to us when you contact us, register on the Website, or use our services. This information may include:

  • Name

  • Email address

  • Phone number

  • Address

  • Any other information you choose to provide

2.2 Usage Data: We may also collect information that your browser sends whenever you visit our Website ("Usage Data"). This may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

3. How We Use Your Information

We use the information we collect in the following ways:

3.1 To Provide and Maintain Our Services: Including to monitor the usage of our Website.

3.2 To Communicate With You: To respond to your inquiries, provide customer support, and send you updates and information related to our services.

3.3 To Improve Our Website: To better understand how users access and use our Website, both on an aggregated and individualized basis.

3.4 For Marketing and Advertising: To provide you with news, special offers, and general information about other services we offer that are similar to those you have already purchased or inquired about unless you have opted not to receive such information.

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.3 Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your Personal Data. While we have taken reasonable steps to secure the Personal Data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your Personal Data. These include the right to:

  • Access your Personal Data

  • Rectify inaccurate or incomplete Personal Data

  • Erase your Personal Data

  • Restrict the processing of your Personal Data

  • Object to the processing of your Personal Data

  • Data portability

If you wish to exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Websites

Our Website may contain links to third-party websites. This Policy does not apply to any third-party websites. We are not responsible for the content, privacy, or security practices of any third-party websites.

8. Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our Website. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Policy, please contact us at:

Hidden Gems Estate Agency
Email: gem@hiddengems.properties
Phone: +44 7543 322499